WAH Highlight: Alpine Access

Alpine Access – Customer Service and Sales ($9/hr and up)

Careers at Alpine Access

General Application - Customer Care Professional (AGENTGENAPP)

Job Type: Full Time or Part Time

Educational Requirements: High School Diploma or GED

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General Purpose of Position
Alpine Access is the premier provider of customer service solutions using home-based employees. Alpine Access’ clients are organizations that value their customers and are passionate about their brand. Alpine Access’ promise to our clients and their customers is that we will provide them with exceptional customer service on each and every call. To accomplish this, we hire only the very best employees with the skills, experience, and personality to match the specific needs of our client partners. JOB DESCRIPTION Both full-time and part-time positions may be available. Shifts vary but usually involve morning, afternoon, or early evening times, with limited overnight shifts. In addition, at least 5 hours of weekend availability is usually required. Customer care professionals working from home are required to answer a stream of calls to include sales, customer service, account management, billing and/or technical support. Customer Care Professionals also respond to customer inquiries with the goal of converting each call into a sale or resolving the issue in a single contact. Customer Care Professionals must maintain a office environment free of background noise. Training for this position is done from home with a live trainer in a virtual classroom so the successful applicant must be able to work independently and master a large amount of information in a relatively short period of time. Testing is conducted throughout the training period to ensure the material covered is mastered. Finally, excellent computer skills are required such as internet navigation using Internet Explorer, working with and manipulating multiple windows, and general computer system maintenance such as clearing cookies/temporary internet files. The successful applicant must meet all Home Office and Computer Requirements before applying (see a listing below). PAY RATES $7.50-$10 per hour, in addition, some programs have pay for performance plans. Training is paid at your state's minimum wage. BASIC REQUIREMENTS Resourceful and enjoys handling a challenging, yet rewarding, career opportunity Maintains the absolute highest level of professionalism by using appropriate grammar and communicating in a friendly and helpful manner A sincere desire to assist customers with their concerns Excellent verbal and written skills Motivated to identify solutions to problems by actively researching available resources Ability to multi-task, use multiple sources of information, and prioritize tasks without becoming flustered Good typing and data entry skills Legally able to work in the United States. High School Diploma or equivalent (minimum) Minimum of 18 years of age HOME OFFICE REQUIREMENTS • High Speed Internet: DSL or Cable (no wireless or satellite ISPs allowed) • Computer must be ‘hard-wired’ to modem or router, no wireless connections. • Analog landline phone line (No digital or VoIP, some cable companies are acceptable) • Corded Telephone headset with noise-canceling microphone that plugs into a corded land-line telephone for production calls. • Comfortable, ergonomic seating arrangement. • Quiet and professional environment during work periods. Dedicated work area. phone • HOME PHONE SERVICE PROVIDE - You are required to have one of these three types of service: 1.) Plain Old Telephone Service(POTS), which is a traditional landline telephone company service using a dedicated copper pair to the home, 2.) Phone service provided by a Cable TV service, and installed by the Cable TV service with a battery backup, or 3.) A fiber-optic phone line provided by a local telephone service, and installed by the local phone service with a battery backup, and does not connect through a cable modem, DSL modem, router, or coaxial cable. COMPUTER REQUIREMENTS A reliable computer with a Windows operating system is required. Requirements for specific Windows platforms are listed below. In addition, computers must have: Internet Explorer version 6.0 or greater. We are not able to consider any applicant for employment who does not currently meet all of these requirements. Acceptable Systems (See web page for specs) Windows XP Windows Vista Basic Windows Vista Premium/Business/Ultimate AVAILABILITY Full-time and part-time position may be available. Part-time positions require availability of 25 – 30 hours per week. Full-time positions require availability of 40 hours per week. Both part-time and full-time benefits are offered. Alpine Access can not guarantee any minimum number of hours per week. Our Current Available Shifts: (Listed in Colorado Mountain Time) NOTE: Not all of these shifts will be available at the time of interview so please make sure several would work for you. Most of our shifts will require approximately 5 hours of availability across four to five days. We have no Weekend Only, Late Evening or Overnight shifts. Thank you! *PLEASE NOTE: We do not offer overnight shifts at this time. If you are only able to work an overnight shift, please do not continue the application process at this time. We encourage you to check back with us at a later time to determine the availability of overnight shifts. Thank you! CREDIT CHECK, BACKGROUND CHECK and DRUG CHECK: Upon acceptance of a job offer, satisfactory results of a BACKGROUND and CREDIT check is required. Some programs also require a drug check and/or finger-printing. Applicant's are required to pay a flat fee of $45 for the background, credit, and/or drug check which is payable by credit or debit card through a secure, web-based system. This fee is non-refundable.
Required Skills
• Answers a continuous stream of telephone calls to assist customers who have concerns about service, account and/or billing issues. Strives for one-contact resolution • Troubleshoots and resolves service problems and complaints within specified areas of responsibility • Processes customer payments, orders, service changes and/or billing adjustments • Sets up and negotiates payment arrangements • Maintains customer records by coding, inputting and updating customer account information using a CRM system accessed by home computer • Stays informed about all client promotions, products and services • Ability to handle conflict over the phone with a win/win attitude • Able to develop a friendly rapport with the customer, and demonstrate empathy for the customer's situation • Tries to persuade customer to purchase products, using prepared scripts & conversational sales techniques See Online to complete Application

Taken from the Alpine Access Website

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